Verification is only applicable for users who have registered/signed up via email ID or mobile number. Users signing up using social login do not need to verify their EPIC On account.
Users signing up using email ID, please follow the steps given below:
Once you have registered on the EPIC On platform, check your email inbox (check your email Spam folder if you do not see an email in your inbox).
Open the email received from EPIC On.
Click on the verification link mentioned in the email.
You have successfully verified your EPIC On account!
Now you can visit the EPIC On app or website, and login using the registered email ID and password.
Users signing up via mobile number, please follow the steps given below:
Once you have registered on the EPIC On platform, you will receive an SMS with an OTP on your registered mobile number.
Enter the OTP on the EPIC On app or website.
You have successfully verified your EPIC On account!
Now you can visit the EPIC On app or website, and login using the registered mobile number and password.
Click on the content you wish to view and start watching.
Note: You need to be logged in (online or offline) to view
your downloads. Downloaded videos will be available on your device
for 7 days from the date of download.
Except for premium content, all other content on EPIC On is free All
premium content comes with a 'PREMIUM' tag on it, so you can easily
identify them from the rest of the content.
Set up your Chromecast and connecting it to the same Wi-Fi network
as your mobile device.
Open the EPIC On App from your Android/iOS phone or tablet and
select the video you want to cast.
Select the Cast icon on the top-right corner of your screen to cast
the content.
Select the Chromecast device on which you want to cast the video.
Your phone/tablet works just like a television remote controller.
You can adjust volume, fast forward the video, and stop and play the
video at your convenience.
Click on the ‘Cast’ icon and select ‘Disconnect’ to stop
casting.
Your iOS device should be connected to the Apple TV that
you want to stream videos on.
With the Airplay feature on your iOS device, select the option to
watch videos on your Apple TV.
Make sure your iOS device is on the same Wi-Fi network as your Apple
TV.
Select the video you want to watch from your device and press the
Airplay button (this option will not show if you are not on the same
Wi-Fi network as the device you wish to connect with).
Select the Apple TV from the Airplay devices that show up, and your
content will begin streaming on your Apple TV screen.
Viewing content on multiple devices simultaneously using the same
account is currently not supported on EPIC On.
You will have to pause the content on the current device and click
on play on the other device, after 10 seconds. The content will
start playing on the second device.
EPIC On does not offer a refund policy. A one-time subscription,
once availed of, cannot be refunded.
However, in case your EPIC On subscription is set on auto-renewal,
you can disable it for the next cycle. This will ensure that your
subscription isn’t renewed once the current subscription period
ends.
Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions.
We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@epicchannel.com. Do provide us with the details** mentioned at the end of this answer.
A couple of quick checks that you will need to perform at your end before you report the issue to us:
a. Have you enabled all necessary permissions for the EPIC On app on your device?
It needs Phone/SMS/Messaging and Storage permissions.
Offline downloads will need Storage permission. To verify permissions, follow these steps:
Go to Settings > Apps. Scroll down till you see EPIC On and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).
b. Have you installed any customized themes?
Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.
**Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, EPIC On App Version.
If possible, also send us a screenshot of your 'My Account' page.
The updated app from version 2.1.1 onward is a complete overhaul of the EPIC On platform. As a result, downloaded videos from the previous version will be unavailable. We apologize for the inconvenience.
